Customer Experience

Engineering a Human Touch into a Digital Future: 2017 US Customer Experience Excellence Analysis

Against this backdrop, the question CX professionals ask most frequently is “if human interaction is what drives emotionally meaningful customer experiences, how do we compete in a digital future?” We are marching inexorably into a new generation of digitally enabled customer experiences and there is no turning back.

by David Conway (contact), Tim Knight (contact)
2 minute video

In this year’s report, we seek to understand how the exemplar organisations are mastering this new world. To download your copy of the new report, please register your details.

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